What is the best way to contact support?

Of course the answer is: it depends!

If you want to report or inquire about a service outage, please phone the network operations hotline at +1 360 738-7044 option 1. Being able to ask you questions is necessary to take reports of service outages, so please, please, call--do not e-mail reports of service outages.

If you need technical or customer support, please submit a support ticket in the Client Area at:  https://accounts.abhost.net/clientarea.php. Using the web to request support helps us to serve you better. When a support request originates from our secure web site, we know the request came from an authorized user. As long as you are in the Client Area, please do not forget to check the knowledge base for the solution to your issue.

If you are having trouble logging in to the support web site please phone +1 360 738-7044 option 4 for assistance.

Because of the need to verify your identity, we are sorry, but we can no longer accept support requests by e-mail, chat, or SMS text messages. 

We will reply to support tickets and e-mails either by e-mail or phone. If you can use the web but not check your e-mail, you may check your support tickets in your Client Area to see if we have replied. If you have not recieved a reply within three business hours, please feel free to phone, +1 360 738-7044 option 2; we have probably been trying to phone you!

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