Of course the answer is: it depends!
If you want to report or inquire about a service outage, please phone the network operations hotline at +1 360 738-7044 option 1. Being able to ask you questions is necessary to take reports of service outages, so please, please, call--do not e-mail reports of service outages.
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Because of the need to verify your identity, we are sorry, but we can no longer accept support requests by e-mail, chat, or SMS text messages.
We will reply to support tickets and e-mails either by e-mail or phone. If you can use the web but not check your e-mail, you may check your support tickets in your Client Area to see if we have replied. If you have not recieved a reply within three business hours, please feel free to phone, +1 360 738-7044 option 2; we have probably been trying to phone you!